PRIVACY POLICY

Last updated on Aug 27, 2020

Suproof ("us", "we", or "our") provides a product review management service (the "Service") to merchants ("Merchant") who run their e-commerce business on Shopify. This page informs you of our policies (the "Policy") regarding the collection, use, and disclosure of personal data when you use our Service. It also describes the rights and the options you have with respect to that personal data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Policy.

Data Collection


We collect several different types of information ("Information") for various purposes to provide and improve our Service to you.

Personal data

Once you have completed a purchase on a Merchant's e-commerce website, we will receive and process certain transaction data through Shopify. The transaction data contains Personal Data regarding your purchases including but not limited to email address, full name, items purchased, purchase date, purchase address.

We may use your Personal Data to contact you with product review invites, newsletters, marketing or promotional materials and other information that may be of interest to you via the email address you provide. If you choose to submit a product review after receiving our emails, we will also collect any information you choose to provide within such product reviews including but not limited to: photos, videos, review text, ratings, and your response to questions Merchant may ask in the review submission form.

Usage data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service and Merchant's websites that you visit, the time and date of your visit, the time spent on those pages, links you click and actions you take, unique device identifiers and other diagnostic data while using the Service.

Tracking & cookies data

We use browser cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Browser cookies are files with small amount of data which may include an anonymous unique identifier. Browser cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of browser cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data


Suproof uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

The use of your Information is subject to your consent to the Merchant. We receive and process your Information on behalf of the Merchant in order to communicate with you for product review invites and submission based on the products you purchased from the Merchant's websites. We and the Merchant may publicly display your product reviews on the Internet websites and social networks.

You may 'opt-out' of using your Information for promotional communications by sending an email to us at: support@suproof.com

Retention of Data


Suproof will retain your Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Suproof will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data


Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Information, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Suproof will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data


Merchants

We will share your Information with the Merchant to which you submitted the product reviews. The Merchant will use the information according to its own policies.

Service Providers

We may share your Information with our service providers who assist us to operate our Platform. Our service providers are authorized to use your Information only as necessary to provide us with their services and not for their own purposes. We do not sell your Information to third parties.

Business Transaction

If Suproof is involved in a merger, acquisition or asset sale, your Information may be transferred. We will provide notice before your Information is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Suproof may be required to disclose your Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Suproof may disclose your Information in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Suproof
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data


The security of your data is important to us. We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measure do not provide absolute information security as information is transmitted over the Internet.

"Do Not Track" Signals


We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Rights


If you are in the EU, you may ask the Merchant to exercise your rights to access the personal information about you that we store on our systems, and have the Merchant update, correct or delete it. You are also entitled to obtain your Information (excluding data obtained from other sources) in a structured, commonly used and machine-readable format, and have the right to transmit those data to another data controller. If you wish to exercise any of these rights, contact the Merchant directly.

Service Providers


We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics
    • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
    • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
    • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral remarketing

Suproof uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Children’s privacy


Our Service is not intended for anyone under the age of 13 ("Children"). If you are under the age of 13, you may not use the Service.

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this privacy policy


We may update our Privacy Policy from time to time. We will post a notice of such changes on suproof.com. The latest version of the Policy will always be accessible at suproof.com/privacy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact us


If you have any questions about this Privacy Policy, please contact us by email: support@suproof.com